Friendly Holiday Cottage Management
The Welcome Team’s mission is simple: To ensure every guest receives a warm welcome!
Running a holiday let in the Peak District sounds wonderful and straightforward until you’re needed urgently to fix a broken boiler or when you’re trying to clean and change bedding in a rush before the next check-in. That’s where The Welcome Team can help and take your worries and frustrations away, freeing up your own time too!
Founded by Claire and her partner Mike, this professional agency was born out of real experience. They started their business after struggling to find a reliable, high-quality management service for their own holiday cottage. They knew exactly what was missing from the market, and they built a business to fix it and help others in the same boat.
Today, they provide a flexible, comprehensive wrap-around service for cottage owners to give them peace of mind and help them secure those five-star reviews! They don’t just rush through a property with a duster, they offer everything from linen hire and deep cleaning to emergency maintenance, gardening, and full guest communication and holiday cover. By combining professional systems with a genuinely friendly, local approach, they take the hard work out of holiday cottage management, allowing owners to enjoy the rewards of their beautiful property.
Fabulous Services by a Professional Team
At The Welcome Team, the staff are deliberately called ‘housekeepers’ rather than ‘cleaners’ because Claire recognises that their role is so much more than just vacuuming floors and wiping down surfaces. They act as the eyes and ears of your holiday cottage business. When a housekeeper walks into your cottage, they look at it from a guest’s perspective, checking the finer details such as that the lightbulbs are working, the batteries in the TV remote are charged or a spot dripping tap before your guest does. They understand that a clean, beautifully presented and fully functioning cottage is the absolute foundation of a successful rental.
Their core services are designed to give owners total flexibility and peace of mind, ensuring standards are kept exceptionally high.
- High-Standard Housekeeping: This is the core of what the team does, but it goes far beyond a standard domestic clean. The Welcome Team housekeepers are trained to prepare a property to a professional, homely standard every single time. They follow a rigorous checklist that includes deep cleaning of kitchens and bathrooms, polishing glass, and ensuring floors are spotless. As they are “housekeepers” and not just cleaners, they take responsibility for the inventory too. They will let you know if the wine glasses are running low or if a frying pan has seen better days. It’s about presenting a home that feels fresh, clean, and perfectly presented for that crucial first walk-in moment. Every session concludes with that walkthrough video, ensuring you see the quality for yourself before the key turns in the lock.
- Premium Laundry Services: The Welcome Team prides itself on washing bedding to a crisp, spotless standard every single time! You can choose to have them wash your own linen, or you can hire hotel-grade white satin stripe bed linens and fluffy towels directly from them. They even supply the smaller items like tea towels and oven gloves. They run a timely collection and delivery service within a 10-mile radius of the DE4 4HU postcode, operating on a reliable three-working-day turnaround.
- Bespoke Welcome Packs: First impressions matter immensely when a guest unlocks the door, and guests are always thrilled to discover a welcome pack waiting for them! The Welcome Team has established great trading relationships with local suppliers to provide fabulous welcome packs that showcase the best of Derbyshire. Your guests could walk into a kitchen stocked with an authentic Bakewell Pudding, fresh local bread, and fresh milk. They can even include ground coffee from Peak Bean and boxes of Derbyshire tea, giving visitors an immediate taste of the area.
- Reliable Maintenance: Like any home, a holiday cottage can have breakages and faults at any time. The Welcome Team has a flexible maintenance crew on hand to deal with sudden emergency repairs, like a loose toilet seat or a jammed lock. They can also take care of the larger, seasonal jobs during the quieter months, such as interior decorating and touch ups, or even putting up those all-important Christmas decorations!
- Qualified Hot Tub Cleaning: If your property features a hot tub, you know how strict the health and safety regulations are. The Welcome Team uses qualified hot tub operatives who test, clean, and sanitise the water between every single stay. This ensures the tub remains hygienic and completely safe for the next arrivals.
- Professional Gardening: The Welcome Team’s gardening services cover everything from regular lawn mowing and weeding through to complete one-off garden freshen-ups and seasonal planting. They keep the borders looking fabulous so the cottage looks inviting from the moment a car pulls into the driveway.
- Guest Management & Holiday Cover: If you’re busy with your day job and need help managing bookings, or maybe just a little temporary help while you’re away enjoying your own holiday, The Welcome Team offers a variety of packages to suit your needs. They can handle full property management, taking care of everything from the initial booking enquiries to the departing clean. They simply step into your shoes, dealing with all bookings and queries so you can switch off and relax.
What Makes The Welcome Team So Special?
The Welcome Team is a team driven by four core values: Teamwork, Welcoming, Responsibility, and Quality. They go above and beyond because they genuinely care about the properties they manage and their wonderful team who help to look after them. Every single staff member undergoes a thorough background check, and the entire team is fully trained and insured. To give you total peace of mind, they provide a walkthrough video post-clean, so you can sit at home, look at your phone, and see exactly how the cottage looks before the guests arrive, removing any anxiety of long-distance management.
They also understand that a business should support its local community. All of the staff are highly valued, properly recognised, and treated as professionals, which is reflected in the standard of their work.
The company also runs a fantastic initiative where they collect left-over, non-perishable foods from departing guests and donate them directly to local food banks.
You can read what other owners think of their professional, friendly approach by looking at The Welcome Team testimonials.
As the business is growing fast, The Welcome Team are regularly looking for reliable people to join their team. If you want to work for a company that values its staff and takes pride in its work, you can check out the current The Welcome Team job vacancies here!
Award-Winning Environmental Standards
The Welcome Team takes its environmental responsibilities seriously, integrating green practices into their daily routines, protecting The Peak District landscape around them. They use eco-friendly cleaning products where possible, design their laundry routes to keep mileage and carbon emissions down and purchase eco-friendly appliances where possible.
In Spring 2025, they achieved the Peak District Environmental Quality Mark (EQM), a rigorous certification proving that a business looks after the local environment, supports the economy, and invests in the community. They were also awarded Ethical, Responsible and Sustainable award at the 2025 Visit Peak District Awards. More recently, they were named the “Outstanding Newcomer to the EQM Scheme” at the awards.
If you want a trustworthy, award-winning team to look after your cottage, Claire, Mike, and their housekeepers have you covered!
Contact The Welcome Team
To find out how the team can help you and discuss rates, contact The Welcome Team here!
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